Shipping & Returns
We print and post from both of our studios based in Lane Cove, Sydney and Point Cook, Melbourne. We use Australia Post for all our shipping. We offer two services:
- Express Post - Guaranteed next day delivery to MOST postcodes (though we cannot promise anything on Aus Post behalf!)
- Registered Post - 2-6 business days after posting depending on lodgement & destination locations
We charge $10 for Registered Post, and $15 for Express Postage, unless your order is over $100. All orders over $100 will be automatically upgraded to express at checkout at no extra charge.
Why do you charge $10 for shipping when I am just ordering a few labels?
We have tried to determine a fair CAPPED price for shipping. Many of our orders are upwards of 1kg and thus cost much more than $10 to post, however we understand that as small businesses the price of shipping can be prohibitive, so we have tried to determine a price that is the average cost of our postal orders. We also feel that sending registered post is important, so that we can track your orders should they be taking longer than usual to arrive. Unfortunately we have had bad experiences in the past sending untracked, so this is no longer an option.
As all of our products are made to order (yes, even our ready made labels are printed for each individual order!) we do not accept returns for change of mind.
All of our orders are quality checked at both the printing and packing stage, however sometimes mistakes do still happen, we are only human! If there is an error with your order or items missing please contact us and we will find a solution for you. We use the highest quality vinyl and paper products and are SO proud of what we offer, so if there are any quality concerns we definitely want to know.