Shipping & Returns

Postage and Returns

Courier or Express Post delivery within Australia on all orders.

  • $10 flat rate Australia-wide
  • Sent via Express Post, or Courier.
  • Tracking will be emailed to you upon order completion. If you have not received it please email customerservice@longstoryshortdesign.com.au

     


    Order Processing & Delivery Times

    Processing times will differ depending on your order. Please get in touch with us for an estimate. 

    Estimated Dispatch times

    General printing estimates below (although this can vary depending on season and size of order). Please note, larger orders (more than 500 labels) will take longer.

    • 3-4 Business days: Premade products. CMYK standard vinyl label printing. 
    • 5-7 Business days - Specialty vinyl, white ink, foiling
    • 7-10 Business days: Scratchies, Business Cards, Swing Tags

    Returns

    Change of Mind

    Please choose your products carefully as we are unable to accept change of mind returns or exchanges. 

    There are NO refunds for design work already commenced, no matter at what stage of the design process. Unfortunately we can't get our time back, and we need to be able to pay our designers, so under no circumstances will we refund for change of mind regardless of the reason.

    If you decide to cancel a design job before work has commenced a refund will be granted minus a 10% admin fee. 

    Damaged, Faulty or Incorrect Items

    Sometimes errors can happen. If any of the below happen, please get in touch with us.

    + Missing labels/incorrect quantity sent 

    + Incorrect label material (if it differs from the final proof approved)

    + Incorrect label files printed

    + Damaged or faulty product

    If your order is a custom order, please check your final proof before getting in touch. If the error is apparent on the final proof and it was approved, our returns policy does not apply.

    If any of the below happens and it was incorrect on the final proof you approved LSS are not liable. 

    + Incorrect size, shape or material

    + Spelling, or grammar mistakes. 

    + Incorrect product

    + Colour variances from digital file where a PMS or CMYK colour were not provided for us to use a base line. If you need colours to match brand colours make sure the above are provided for our team.  

     

    To assist us with a speedy resolution, please keep the box, packing materials and damaged item and return to us for our inspection.

    We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.

    Refunds will only be made against the original payment method used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.

    If there is an error in your order please contact:

    customerservice@longstoryshortdesign.com.au

    Please read our terms and conditions for more information on returns and replacements.