Shipping & Returns

Postage and Returns

Courier delivery within Australia on orders over $100

  • $10 flat rate Australia-wide
  • Sent via regular tracked postage.

Australian orders under $100

  • $10 flat rate Australia-wide
  • Sent via Express Postage or Courier.

Why do you charge $10 for shipping when I am just ordering a few labels?

We have tried to determine a fair CAPPED price for shipping. Many of our orders are upwards of 1kg and thus cost much more than $10 to post, however we understand that as small businesses the price of shipping can be prohibitive, so we have tried to determine a price that is the average cost of our postal orders. We also feel that sending registered post is important, so that we can track your orders should they be taking longer than usual to arrive. Unfortunately we have had bad experiences in the past sending untracked, so this is no longer an option. 


Order Processing & Delivery Times

Processing times will differ depending on your order. Please get in touch with us for an estimate. 

Postage your order

Once we have posted your items, delivery times are typically the below (although this can vary depending no address or season) 

  • 2-5 business days: most Australian metropolitan areas.
  • 5-10 business days: regional and remote locations throughout Australia.
  • 1-2 Business days: Express Postage 

All Australian orders are sent via Australia Post or Courtier.


Returns

Change of Mind

Please choose your products carefully as we are unable to accept change of mind returns or exchanges. We are also unable to refund any design work already started. 

Damaged, Faulty or Incorrect Items

Sometimes errors can happen. If any of the below happen, please get in touch with us. If your order is a custom order, please check your final proof before getting in touch. If the error is apparent on the final proof and it was approved, our returns policy does not apply.

+ Incorrect size, shape or material

+ Incorrect product

+ Items missing

+ Damaged or faulty product

To assist us with a speedy resolution, please keep the box, packing materials and damaged item for our inspection.

We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.

Refunds will only be made against the original payment method used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.

If there is an error in your order please contact:

customerservice@longstoryshortdesign.com.au

Please read our terms and conditions for more information on returns and replacements.