Postage and Returns
Please note, our postage rates have changed from 1 Jan 2023
- Tracked Postage with signature - $12
- Express Postage with signature - $15
- $25 NZ Post (will always be sent regular tracked, if you need express please ask for a quote)
- $40 flat rate International (other than NZ)
- Parcels will nearly always be sent with Australia Post, however if necessary for large or bulky items a courier will be used.
- Tracking will be emailed to you upon order completion. Our post cutoff is 1pm, any order finished after this time will be picked up the next day and tracking sent. If you have not received it please email email@example.com
Order Processing & Delivery Times
Processing times will differ depending on your order. Please get in touch with us for an estimate. The timeframes below are an ESTIMATE only.
Estimated Dispatch times
General printing estimates below (although this can vary depending on season and size of order). Please note, larger orders (more than 500 labels) will take longer.
- Up to 4 Business days: Premade products. CMYK standard vinyl label printing.
- Up to 7 Business days - Specialty vinyl, white ink, foiling
- Up to 10 Business days: Scratchies, Business Cards, Swing Tags, ribbons
Change of Mind
Please choose your products carefully as we are unable to accept change of mind returns or exchanges on any of our products.
There are NO refunds for custom work once print files or briefing documents are sent back to us. Even if design work may not have started, team members spend a lot of time compiling files, consolidating information, writing up job sheets, and engaging in discussions and discovery calls. Unfortunately we can't get our time back, and we need to be able to pay our designers and the rest of our team involved in the process, so under no circumstances will we refund for change of mind regardless of the reason.
If you decide to cancel a design job before briefing documents are sent back and work has commenced a refund will be granted minus a 15% admin fee, or 20% if from a previous financial year. This fee covers the admin time spent on the early stages of the order, as well as merchant fees we are not refunded if we grant you a refund.
Orders can be cancelled for up to 6 months from purchase date and contact must be made monthly if you are not yet ready to pass us information.
Damaged, Faulty or Incorrect Items
Please let our team know of any order issue within SEVEN days of receipt.
Sometimes errors can happen. If any of the below happen, please get in touch with us.
+ Missing labels/incorrect quantity sent
+ Incorrect label material (if it differs from the final proof approved)
+ Incorrect label files printed
+ Damaged or faulty product
If your order is a custom order, please check your final proof before getting in touch. If the error is apparent on the final proof and it was approved, our returns policy does not apply.
If any of the below happens and it was incorrect on the final proof you approved LSS are not liable.
+ Incorrect size, shape or material
+ Spelling, or grammar mistakes.
+ Incorrect product
+ Colour variances from digital file where a PMS or CMYK colour were not provided for us to use a base line. If you need colours to match brand colours make sure the above are provided for our team.
To assist us with a speedy resolution, please keep the box, packing materials and damaged item and return to us for our inspection.
We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.
Refunds will only be made against the original payment method used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.
If there is an error in your order please contact:
Please read our terms and conditions for more information on returns and replacements.