FAQs
Ordering
I would like a quote for design, or printing. What is the best way to get in touch?
I would like a quote for design, or printing. What is the best way to get in touch?
The easiest way to order is by emailing us with a few details:
- Label Size (width x height)
- Qty of Labels
- Vinyl Type
- If you have print ready designs, or if you are wanting us to create some magical designs for you!
You can email us at: hello@longstoryshortdesign.com.au
How long will it take to receive my order?
How long will it take to receive my order?
Design
We work on a 2 week design queue. Of course sometimes we are on top of it and get to your orders quicker, however factor 2 weeks into your timeframe. If your order is missing information this will prolongue the process so make sure you give us all the information we need to minimise any edits or our team coming back to you.
Print
It really depends on your order!
- Normal Vinyl Printing - 3/4 business days
- Specialty Vinyl printing - 5 business days
- Swing Tags/Card Orders/Scratchies - up to 10 business days
If your order includes design, you will need to factor in our design queue which can be anywhere from 3 -10 business days depending on how busy we are.
What if I want to speak to someone?
What if I want to speak to someone?
You can contact us a few ways. On the bottom right hand corner is our chatbot, or if you would like to email you can contact us at hello@longstoryshortdesign.com.au
What is the Minimum Order Quantity?
What is the Minimum Order Quantity?
For regular vinyl we have a minimum of 10 labels per artwork/design. 20 labels if it is foil/spotgloss/3d raised print or other specialty options.
For card options the minimum can vary, so best to get in touch with our team and we can advice.
Do you sell sample packs?
Do you sell sample packs?
We sure do!
Do you offer bulk pricing?
Do you offer bulk pricing?
We sure do! We work off a tiered discount system.
250 labels - 10% discount
500 labels - 20% discount
1000 labels - 30% discount
2000 labels - 40% discount
3000 labels- 50% discount
These quantities can be made up of up to 10 artwork files.
Help! There is an issue with my order
Help! There is an issue with my order
As what we do is completely custom, lots can go wrong, however we do have lots of checks along the way.
If there is an issues with your order, please send an email to:
customerservice@longstoryshortdesign.com
Please include:
+ Job number
+ A copy of the final approved proof.
+ A description of the issue as well as any photos.
Before you contact us, please check your final proofs to see if the error was in the final proof before contacting us – as LSS cannot be held accountable for any errors not picked up in the final proof.
Design
How does the Design process work?
How does the Design process work?
We are client led designers, which means we love to take your vision and improve upon it. We will ask you lots of questions to get an idea of what you would like, and then we send you a first draft. You are able to make edits until you are happy with your design. Once the final proof is approved we will send you the files, and/or send to print.
What if I don't like the design?
What if I don't like the design?
Our designers will work really hard to achieve your vision, and 9 times out of 10 we get it right first go! However, sometimes we don't - and that is totally OK! We just ask you to give as much feedback as possible so we can try again.
We don't offer refunds on any design work, regardless of what point in the process you would like to cancel the order.
Can you show me some concepts before I place an order?
Can you show me some concepts before I place an order?
Unfortunately no – we take full payment before starting any work on your design. Design as you can imagine takes up a lot of time, and it is only fair that we are paid for the work we do. It also isn’t fair on those who have paid as it will slow down how quickly we can get their designs to them.
Will I get a copy of my designs?
Will I get a copy of my designs?
Often, designers do not release design files to clients – your payment is payment for time in designing your files, however ownership of the files remain with them, or you can purchase at a cost. However, we understand that as small businesses sometimes you need to be able to print yourself. For this reason we have come up with a tiered price solution.
Design - with and without filesFor most products, we only offer the full design rate which gives you access to your files.
For candle makers, and other businesses with a large variety of products and fragrances we offer a discounted rate should you be happy for us to keep your files on hand for next time you print with us.
The two options explainedThe first – Design with files. This is the price that includes us sending you a copy of your files. It means you have a copy of your design and you can print them with us, at home, or with another printer. Sometimes brands will choose this option if they want a little bit more flexibility. This is our full design price of $80 per file.
The second and more popular option – Design without files. This is a discounted price to help ensure that design prices do not become restrictive to small businesses – as our whole aim is to ensure you have the same access to design as the big guys. What this option means, is that we keep your designs on record for you. This is the best option if you think you will mostly be printing with us. If you ever choose to buy the files in the future you have the option to.
Both options give you exclusive rights to use the design, however LSS retail full ownership of the files. Please note, regardless of which option you choose, we cannot control if another customer requests the same font, pantone colours or stock images if they are freely available on the internet.
Why do colours looks different on my phone and laptop?
Why do colours looks different on my phone and laptop?
When you view your artwork on your phone or computer, the display is powered by a graphics card, and the output can vary greatly. See the explanation of RGB and CMYK colour below!
I want to order the same labels as last time, but want to make some changes. Is this OK?
I want to order the same labels as last time, but want to make some changes. Is this OK?
Easy! We just charge a small fee and can alter any designs we have on file.
CAN READY MADE LABEL PACKS BE CUSTOMISED?
CAN READY MADE LABEL PACKS BE CUSTOMISED?
Yes they definitely can, however there may be a small fee. Best to email us for a quote.
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination.
Will I be notified when my order is sent?
Will I be notified when my order is sent?
Absolutely, our system will send you an email once your order is complete. Once the parcel is picked up by the postie and scanned in, you will receive the tracking number.
What countries do you ship to?
What countries do you ship to?
We ship worldwide! We have a flat rate of $40 AUD for orders outside of NZ and Australia.
I want to add on to an existing order to save on postage, is this OK?
I want to add on to an existing order to save on postage, is this OK?
We allow add ons, until the order is sent to print. Once it is sent to proof we can no longer add to the order. If you rorder is still in proofing stage then add ons are allowed.